FAQs

Q1:Are you a factory or a trading company?

A1: We are a factory that is main in solar street lights, solar flood lights, and LED floodlights.

Q2: Can I place a sample order?

A2: Sure, we very much welcome you to place a sample order to test the quality and effect of the sample.

Q3: Do you have any MOQ limit for the order?

A3: Yes, we have an MOQ limit, and it depends on which product you choose.

Q4: What are the payment terms?

A4: T/T, L/C, Western Union is available.

Q5: What is the payment condition?

A5: 30% deposit to confirm the order, and 70% balance before the shipment.

Q6: What is the lead time?

A6: Sample needs 2-5 days, and mass production needs 15 days after receiving the 30% deposit.

Q7: What is the shipping method?

A7: We usually ship by DHL, UPS, FedEx, or TNT, airline and sea shipping are also optional.

Q8: Do you offer a guarantee for the products?

A8: We provide a 2-year warranty for ordinary products and a 5-year warranty for patented products.

Q9: How to deal with faulty?

A9:

  • Our products are produced in a strict quality control system, and the defective rate will be less than 0.2%
  • We will send new lights with new orders for small quantities during the guarantee period.
  • We will repair them and resend them to you for defective batch products. We can also discuss the solution, including re-call according to the situation.

Q10: Can we get support if we have our own market position?

A10: Please inform us of your detailed mind on your market demand, we will discuss and propose helpful suggestions for you, to find the best solution for you.

Q11: Can you give us corresponding support if we need to make engineering bids or have engineering needs?

A11: Please tell us the project's specific needs, and we will formulate suitable solutions and product configurations for you according to your needs.

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If you have any suggestions or question for us.Please contact us.
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